Personal Data Processing Policy

Pursuant to EU Regulation 2016/679 (GDPR) and Italian Legislative Decree 196/2003.

1. Data Controller

Chiocciola Casa S.R.L. Registered office: Via Mario Pagano 38, 20145 Milan, Italy VAT No: 05930950968 Email: info@chiocciolacasaimmobiliare.com Phone: +39 02 48009915

2. Data Collected

We collect personal data you voluntarily provide by filling in our forms (property enquiries, valuations, contact):

• Full name
• Email address
• Phone number (optional)
• Information about the property of interest or to be valued
• Other data communicated in free-text messages

3. Purposes of Processing

• Responding to property information requests
• Conducting property valuations upon request
• Providing real estate brokerage services
• Complying with legal obligations

Only with explicit consent may data be used for commercial communications.

4. Legal Basis

• Explicit consent (Art. 6(1)(a) GDPR) for commercial communications
• Pre-contractual measures (Art. 6(1)(b) GDPR)

5. Processing Methods

Data is processed electronically and stored on servers protected by adequate security measures. Access is restricted to authorised personnel.

6. Data Sharing

Data is neither disclosed nor sold. It may be shared with:

• Technical service providers (hosting, email) contracted as data processors
• Competent authorities upon request or as required by law

7. Retention Periods

• Information requests: 24 months
• Property valuations: 5 years
• Concluded contracts: 10 years (civil law obligation)
• Newsletter: until consent is withdrawn

8. Your Rights

Under Articles 15–22 of the GDPR you may exercise:

• Access to data
• Rectification
• Erasure (right to be forgotten)
• Restriction of processing
• Data portability
• Objection
• Withdrawal of consent

To exercise your rights: info@chiocciolacasaimmobiliare.com

9. Complaint to the Authority

You have the right to lodge a complaint with the Italian Data Protection Authority – Garante per la Protezione dei Dati Personali (www.garanteprivacy.it).

10. Changes

This policy may be updated at any time.